Salesforce MSP Partner

Salesforce Certified Expertise

SALESFORCE MANAGED SERVICES & APPLICATION

Looking for Salesforce services with unmatched transparency and performance? CloudBlazer's Managed Services Program & Salesforce app delivers superior support through proprietary technology and performance-based terms for an exceptional customer experience.

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CloudBlazer
Salesforce Managed Services Budget

PERFORMACE BASED BILLING WITH NO RETAINER FEE OR PRE-PAID BUCKET OF HOURS

Pen No long-term commitments

We know when we do good work, you will continue to use us! Start and stop based on your needs and timeline!

Pen Simple partnership

Easily manage using our proprietary Managed Services Application that is accessible in YOUR instance of Salesforce! 

Pen Get the most of your money

You only pay for time used and we bill in arrears with 30-day net terms once you have approved the requested work.

Pen Easy payment

No retainer fee or pre-paid bucket of hours! Payment via ACH, check or credit card accepted.

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Support Tickets

Salesforce Services

All-inclusive hands-on keyboard configuration and consulting services from our onshore resources (no offshore/nearshore or knowledge articles). Use the CloudBlazer performance based Managed Services Program & Application and get a lead Salesforce consultant and entire team for a fraction of the cost of one full-time employee!

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Support Tickets

EASY ACCESS & VISIBILITY TO YOUR SUPPORT REQUESTS

  • Our Support Ticket App is installed in your company's instance of Salesforce to provide continuous visibility into all support requests, ensuring you stay informed at all times.
  • You can easily track the status and progress of each support ticket, promoting transparency and accountability from your assigned CloudBlazer team.
  • By having all support requests from keystakeholders from your company in your instace of Salesforce, your team can manage our team more efficiently, leading to faster response times and improved customer satisfaction.

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Ticket status within your salesforce instance

Ticket Status

100% Visibility Tracking

  • Receive proactive updates at each phase, enabling you to stay ahead and plan accordingly, ensuring that you’re never left in the dark about the project's status.
  • This status path ensures transparent communication, so you’re always informed about the progress and any potential delays, fostering trust and collaboration.

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Hours

AUTO CALCULATE HOURS USED AND BUDGET REMAINING

  • A nightly batch job calculates your completed and estimated hours, ensuring precise tracking of your project's progress.
  • By updating your hours daily, and requiring pre-approval for all work done in our Managed Services Application, you are guaranteed to stay within your budget and prevent unexpected charges.
  • The current status of each request provided in the Managed Services Application provides timely detailed information vs. waiting for emails or phone calls to be returned.
  • You already use Salesforce every day. Why not use the platform you live in to manage the platform?

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Salesforce App

TRACK EVERYTHING ON YOUR PREBUILT DASHBOARD IN YOUR INSTANCE OF SALESFORCE

  • Prebuilt dashboards allows you to stay on top of all of your requests.
  • These dashboards streamline your workflow, making it easy to track progress and manage priorities effectively

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Your Trusted Partner

CloudBlazer has worked with clients of every shape and size across numerous industries. Below is just a sample representation of the companies we’ve worked with to create custom Salesforce solutions:

  • B2B Services
  • Financial Services
  • Technology
  • Hospitality
  • Transportation & Logistics
  • Manufacturing & Distribution
  • Utilities
Parnters

“The CloudBlazer team is a true partner and extension of Apex Tool Group. They have helped us with our most challenging opportunities with Salesforce and they have not only been there, but they treat every problem as their own. CloudBlazer truly wants the customer to be successful, which is what we look for in a partner.”

“CloudBlazer has been instrumental in our implementation and adoption of Salesforce. We’re excited to see our team embrace this customized system, enhancing our sales processes.”

Adient Aerospace had the pleasure of working with the CloudBlazer team, and our experience from the vetting process to execution was seamless. This is due to CloudBlazer’s professionalism, experienced and knowledgeable staff, and excellent project management. They kept us well informed with weekly update reports on progress and budget. This transparency allowed us to be on the same page with no surprises, completing the project on time and keeping within budget. It was apparent that they cared about our company goals, and it became their mission to meet our targets.”

"We started the Salesforce journey with limited knowledge and are grateful to have partnered with CloudBlazer for our process to implement Salesforce. David and his team have taken the time to really learn what we do and want to accomplish in Salesforce. They provided different ideas and approaches to set up Salesforce for each use case. They will continue to be our partner for building out the platform as we add more to our customized Salesforce capabilities."

FAQs

Common questions you’ve asked, and we’ve answered.

How much do Salesforce managed services cost and are there minimum fees?

You only pay for the time you need and approve in your instance of Salesforce using our Managed Services application. Once you are satisfied with the work, you pay in arrears with 30-day terms. Most partners charge Salesforce customers a monthly retainer fee or require them to pre-pay for a bucket of hours. CloudBlazer only charges you for the time you use and approve once you are satisfied with the work with no minimums or contracts.

What is Salesforce Managed Services?

Salesforce Managed Services is a flexible and economic resource model to allow you to receive continuous ”hands on keyboard” delivery and support without hiring full-time employees. For a fraction of one full-time employee, you can have an entire team at CloudBlazer to meet all of your company’s Salesforce consulting and configuration needs. CloudBlazer is a certified Salesforce Partner and Managed Services Provider (MSP).

What differentiates CloudBlazer from other Salesforce Managed Services Provider (MSPs)?

There are several things that separate CloudBlazer from other Salesforce partners and MSPs. CloudBlazer was founded by end-users and the company is designed for the ideal end-user experience through the use of their proprietary Salesforce Managed Services application that lives in the customers instance of Salesforce and customer friendly business terms. Most MSPs require a retainer contract or contract that requires companies to pre-purchase a block of hours that can expire and have other undesirable terms and conditions. CloudBlazer only charges you for the time you use that is approved in advance and you pay in arrears once you are satisfied with the work with no minimums. Most Salesforce Partners and Managed Service Providers provide limited information about the services they provide. CloudBlazer has an open book model and provides collaborative budgeting for all projects and managed services and provides detailed Utilization Reports that have detailed time entry information for all work.

What should I require from a Salesforce Partner and Managed Services Provider (MSP)?

The first thing to require is transparency. Require the partner to provide you with a line-itemed Statements of Work for projects that requires pre-approval for all work and detailed reports that show all time entries that outline the date the work is completed, who completed the work and descriptions on all completed work. Require that the partner provide confirmation that they are using onshore resources or transparency and your approval if they are using offshore resources. Information Security is a growing concern for companies in the United States and as a result, it is recommended to use companies with only onshore resources that can provided your company with a Certificate of Insurance (COI) with your company listed as insured. 

To follow transparency requirements outlined above, CloudBlazer provides all customers with an Implementation Plan, a line-itemed project budget that is co-authored between you, as the client, and a detailed & line-item Statement of Work (SOW) for projects. The CloudBlazer Managed Services application that lives in your instance of Salesforce provides transparency and control on all work requested and the status of fulfillment at all times. CloudBlazer provides all customers with a monthly Utilization Report that outlines the date of any work completed, who completed the work and detailed descriptions for all work completed.

Here's How We Size Up

CloudBlazer

Others

Does Not Require Retainer Fee or Pre-paid Bucket of Hours

Yes
No

Payment In Arrears Once Work Completed

Yes
No

Does Not have work/project minimums or require Long-Term Contract & Cancellation Periods

Yes
No

Proprietary On Salesforce Platform To Manage Requests and Provide Management Control

Yes
No

All Onshore Resources

Yes
No

Full-Service Website Development and Digital Marketing Services

Yes
No

One Stop Provider for Marketing Platform Implementation and Ongoing Marketing Services

Yes
No

Sales Enablement & Sales Team Performance Consulting

Yes
No

Cyber and E&O Coverage and Certificate of Insurance Provided to Every Client

Yes
No

Full-Service Software & Product Design Services

Yes
No

Onsite, Remote, or Meeting & Training at Office

Yes
No


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