SALESFORCE MANAGED SERVICES & APPLICATION

You only pay for the time you need and approve in your instance of Salesforce using our Managed Services application. Once you are satisfied with the work, you pay in arrears with 30-day terms. Most partners charge Salesforce customers a monthly retainer fee or require them to pre-pay for a bucket of hours. CloudBlazer only charges you for the time you use and approve once you are satisfied with the work with no minimums or contracts.

Salesforce Managed Services is a flexible and economic resource model to allow you to receive continuous ”hands on keyboard” delivery and support without hiring full-time employees. For a fraction of one full-time employee, you can have an entire team at CloudBlazer to meet all of your company’s Salesforce consulting and configuration needs. CloudBlazer is a certified Salesforce Partner and Managed Services Provider (MSP).

There are several things that separate CloudBlazer from other Salesforce partners and MSPs. CloudBlazer was founded by end-users and the company is designed for the ideal end-user experience through the use of their proprietary Salesforce Managed Services application that lives in the customers instance of Salesforce and customer friendly business terms. Most MSPs require a retainer contract or contract that requires companies to pre-purchase a block of hours that can expire and have other undesirable terms and conditions. CloudBlazer only charges you for the time you use that is approved in advance and you pay in arrears once you are satisfied with the work with no minimums. Most Salesforce Partners and Managed Service Providers provide limited information about the services they provide. CloudBlazer has an open book model and provides collaborative budgeting for all projects and managed services and provides detailed Utilization Reports that have detailed time entry information for all work.

The first thing to require is transparency. Require the partner to provide you with a line-itemed Statements of Work for projects that requires pre-approval for all work and detailed reports that show all time entries that outline the date the work is completed, who completed the work and descriptions on all completed work. Require that the partner provide confirmation that they are using onshore resources or transparency and your approval if they are using offshore resources. Information Security is a growing concern for companies in the United States and as a result, it is recommended to use companies with only onshore resources that can provided your company with a Certificate of Insurance (COI) with your company listed as insured. 

To follow transparency requirements outlined above, CloudBlazer provides all customers with an Implementation Plan, a line-itemed project budget that is co-authored between you, as the client, and a detailed & line-item Statement of Work (SOW) for projects. The CloudBlazer Managed Services application that lives in your instance of Salesforce provides transparency and control on all work requested and the status of fulfillment at all times. CloudBlazer provides all customers with a monthly Utilization Report that outlines the date of any work completed, who completed the work and detailed descriptions for all work completed.